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Noticeboard

Travel Vaccinations From 1st Dec 2017 Travel Clinics will no longer be available.
CHRISTMAS HOLIDAYS . Closed Mon 25th Tue 26th December Re-Open Wed 27th Dec usual hours. NEW YEAR HOLIDAYS Closed Mon & Tuesday 1st & 2nd Jan 2018  Re-open Wed 3rd Jan usual hours.

Appointments SYSTEM :  When requesting an emergency appointment/housevisit your details will be taken and one of the Triage Team will return your call, & assess your request & decide who is the best person to deal with your emergency.

 CARENA COMMUNITY LINK WORKER  located here at the Surgery every Monday Mornings & Wednesdays  Why not try the new CARENA POD in our back reception area & navigate through resources available in North Ayrshire!

 OVER 200 DID-NOT-ATTENDS LAST MONTH ....   LETS TRY & REDUCE THIS NUMBER, PHONE 554591 & LET US KNOW IF YOU NO LONGER NEED YOUR APPOINTMENT

pad_and_penSuggestions & Complaints

Practice Complaints Procedure

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of an NHS system dealing with complaints. Our complaints system meets national criteria. Please ask for an In-House Complaints Leaflet.

Complaining to the Health Board
We hope that if you have a problem, you will make use of our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. But this does not affect your right to approach the Health Board. If you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation.

You should contact the Health Board Complaints Officer; or Ombudsman

Patient Relations & Complaints Manager 
Community Health Division 
Ailsa Hospital  
Dalmellington Road, AYR KA6 6AB
Tel: 01292 513620 or Fax: 01292 513665 for further advice.

 

Scottish Public Service Ombudsman
The Scottish Public Services Ombudsman
Freepost EH641
Edinburgh
EH3 OBR
Phone: 0800 377 7330
Fax: 0800 377 7331
Text Message: 07900 494 372
E-mail: ask@spso.org.uk
Website: www.spso.org.uk

 
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