Suggestions & Complaints
Practice Complaints Procedure
If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of an NHS system dealing with complaints. Our complaints system meets national criteria. Please ask for an In-House Complaints Leaflet.
Complaining to the Health Board
We hope that if you have a problem, you will make use of our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. But this does not affect your right to approach the Health Board. If you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation.
You should contact the Health Board Complaints Officer; or Ombudsman
Patient Relations & Complaints Manager
Community Health Division
Dalmellington Road, AYR KA6 6AB
Tel: 01292 513620 or Fax: 01292 513665 for further advice.
Scottish Public Service OmbudsmanThe Scottish Public Services OmbudsmanFreepost EH641EdinburghEH3 OBRPhone: 0800 377 7330Fax: 0800 377 7331Text Message: 07900 494 372E-mail: firstname.lastname@example.orgWebsite: www.spso.org.uk