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Noticeboard

Travel Vaccinations From 1st Dec 2017 Travel Clinics will no longer be available.
CHRISTMAS HOLIDAYS . Closed Mon 25th Tue 26th December Re-Open Wed 27th Dec usual hours. NEW YEAR HOLIDAYS Closed Mon & Tuesday 1st & 2nd Jan 2018  Re-open Wed 3rd Jan usual hours.

Appointments SYSTEM :  When requesting an emergency appointment/housevisit your details will be taken and one of the Triage Team will return your call, & assess your request & decide who is the best person to deal with your emergency.

 CARENA COMMUNITY LINK WORKER  located here at the Surgery every Monday Mornings & Wednesdays  Why not try the new CARENA POD in our back reception area & navigate through resources available in North Ayrshire!

 OVER 200 DID-NOT-ATTENDS LAST MONTH ....   LETS TRY & REDUCE THIS NUMBER, PHONE 554591 & LET US KNOW IF YOU NO LONGER NEED YOUR APPOINTMENT

SOCIAL MEDIA ZERO TOLERANCE POLICY

 

Following recent activity on Facebook where patients of Kilwinning Medical Practice posted derogatory comments about some of our staff, GPs and Practice in general we now have the following policy in place.

 

If any such posts are brought to our attention we will contact the patients involved and invite them in to have a face to face discussion about the issues that they have. This will be viewed as a potential break down in the doctor – patient relationship and may result in you being put off our list.

 

However, we would ask that rather than posting derogatory or hurtful comments about any of our staff, GPs and practice in general, on social media, or if there are any aspects of the service that you are not entirely happy with, please ask to speak to the Practice Manager about this or put your comments to us in writing giving us the opportunity to respond. We welcome all feedback, positive and negative as it gives us the opportunity to review the services that we provide and where necessary or appropriate, make any changes or improvements.

 

YOU WOULD NOT EXPECT TO READ DEROGATORY COMMENTS ABOUT YOURSELF AT YOUR OWN PLACE OF WORK, NOR DO WE.

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