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Noticeboard

KMP text messaging service is now LIVE

Patients will receive a Confirmation Text within 1 hour of booking a future Appointment. 

Then a reminder Text 48 hours prior to the appointment Date & Time

Please make sure your Mobile phone details are kept up to date

in order to receive this service

 

 

Opening Times

The Surgery will close for lunch every day from 12.45pm until 1.45pm

from Monday 1st of April 2019

Telephones go through at 8.30am each morning and ADOC takes over at 5.30pm

Clock_And_Arrow

Monday08:00am - 12.45pm  -   1.45pm -  17:45pm
Tuesday08:00am - 12.45pm  -   1.45pm -  19.30pm
Wednesday08:00am - 12.45pm  -   1.45pm -  17:45pm
Thursday08:00am - 12.45pm  -   1.45pm -  17:45pm
Friday08:00am - 12.45pm  -   1.45pm -  17:45pm
Weekendclosed

 

 

Appointments SYSTEM :  When requesting an emergency appointment/housevisit your details will be taken and one of the Triage Team will return your call, & assess your request & decide who is the best person to deal with your emergency.

 CARENA COMMUNITY LINK WORKER  located here at the Surgery every Monday Mornings & Wednesdays  Why not try the new CARENA POD in our back reception area & navigate through resources available in North Ayrshire!

 OVER 200 DID-NOT-ATTENDS LAST MONTH ....   LETS TRY & REDUCE THIS NUMBER, PHONE 554591 & LET US KNOW IF YOU NO LONGER NEED YOUR APPOINTMENT

SOCIAL MEDIA ZERO TOLERANCE POLICY

 

Following recent activity on Facebook where patients of Kilwinning Medical Practice posted derogatory comments about some of our staff, GPs and Practice in general we now have the following policy in place.

 

If any such posts are brought to our attention we will contact the patients involved and invite them in to have a face to face discussion about the issues that they have. This will be viewed as a potential break down in the doctor – patient relationship and may result in you being put off our list.

 

However, we would ask that rather than posting derogatory or hurtful comments about any of our staff, GPs and practice in general, on social media, or if there are any aspects of the service that you are not entirely happy with, please ask to speak to the Practice Manager about this or put your comments to us in writing giving us the opportunity to respond. We welcome all feedback, positive and negative as it gives us the opportunity to review the services that we provide and where necessary or appropriate, make any changes or improvements.

 

YOU WOULD NOT EXPECT TO READ DEROGATORY COMMENTS ABOUT YOURSELF AT YOUR OWN PLACE OF WORK, NOR DO WE.

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