Kilwinning Medical Practice15 Almswall RoadKilwinning, KA13 6BLTel: 01294 554591
The surgery will be closed Friday 21st and Monday 24th of September
CARENA COMMUNITY LINK WORKER located here at the Surgery every Monday Mornings & Wednesdays Why not try the new CARENA POD in our back reception area & navigate through resources available in North Ayrshire!
OVER 200 DID-NOT-ATTENDS LAST MONTH .... LETS TRY & REDUCE THIS NUMBER, PHONE 554591 & LET US KNOW IF YOU NO LONGER NEED YOUR APPOINTMENT
Practice Complaints Procedure If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of an NHS system dealing with complaints. Our complaints system meets national criteria. Please ask for an In-House Complaints Leaflet. Complaining to the Health BoardWe hope that if you have a problem, you will make use of our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. But this does not affect your right to approach the Health Board. If you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation. You should contact the Health Board Complaints Officer; or OmbudsmanPatient Relations & Complaints Manager Community Health Division Ailsa Hospital Dalmellington Road, AYR KA6 6ABTel: 01292 513620 or Fax: 01292 513665 for further advice.
Click to read our Data protection Notice
To provide you with the care you need, we hold the details of your consultations, illnesses, tests, prescriptions and other treatments that have been recorded by everyone involved in your care and treatment eg GP, Health Visitor, Practice Nurse. This information may be stored on paper or electronically on computer files by practice staff.We sometimes disclose some of your personal health information with other organisations involved in your care. For example, when your GP refers you to a specialist at the hospital we will send relevant details about you in the referral letter and receive information about you from them. Our practice also participates in regional and national programmes such as the cervical cytology screening service and your name and address, date of birth and health number will be given to them in order to send an invitation to you.We need to use some of your personal health information for administrative purposes. In order to receive payment for services provided to you, we have to disclose basic details about you to the NHS Board responsible for this area and to the Common Services Agency for the Scottish Health Service. These organisations have a role in protecting public funds, and are authorised to check that payments are being properly made. We are required to co-operate with these checks and the disclosure of your data is a necessary part of our provision of healthcare services. Sometimes, we may participate in studies that are designed to improve the way services are provided to you or to check that our performance meets required standards and benchmarks. Whenever we take part in activities such as these we will ensure that as far as possible any details that may identify you are not disclosed.We are sometimes involved in health research and the teaching of student nurses, doctors and other health professionals. We will not use or disclose your personal health information for these purposes unless you have been informed beforehand and given your consent for us to do so.Where you need a service jointly provided with a local authority we will seek your permission before giving them your details.Sometimes we are required by law to pass on information eg the notification of births and deaths and certain diseases or crimes to the government is a legal requirement.Our use of your personal health information is covered by a duty of confidentiality, and is regulated by the Data Protection Act. The Data Protection Act gives you a number of rights in relation to how your personal information is used, including a right to access the information we hold about you.Everyone working for the NHS has a legal duty to keep information about you confidential and adheres to a Code of Practice on Protecting Patient confidentiality. Further information on this can be found at www.nhsis.co.uk/confidentiality. Anyone who received information from us is also under a legal duty to keep it confidential.If you have any queries or concerns on how we use your personal health information, or would like to access your information, please contact our Practice Manager.
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