Appointment Changes from July 2021


Under our current appointment system, we are all aware that patients are struggling to get to speak to the doctor within a reasonable time. This has been unfortunately unavoidable due to Covid, GP illness and unprecedented demand.


In an effort to improve your access to appropriate medical advice, we will be changing our appointment system from the beginning of July.


Patients needing medical advice should phone any day between 8.30am-11.00am Monday to Friday. You will be asked by our Reception Team to give a brief idea of what the problem is and then the appropriate clinician will call you back. For this new system to be successful we will not be able to offer pre-bookable doctor's appointments.


Please remember that your problem may be dealt with by our experienced

Multi Disciplinary Team (MDT) which include:-

  • GPs
  • Advanced Nurse Practitioners (ANPs)
  • Physiotherapist
  • Mental Health Practitioners (MHPs)
  • Pharmacists.


We hope by making these changes you will be assessed quicker and seen by the appropriate person.


We thank you for your patience and understanding

Urgent Care Poster - Right Care / Right Place

 Our GP practices and Community Pharmacies are working incredibly hard to keep their services operating and medicine supply flowing in this extremely challenging time


Medicines are NOT in short supply. Please only order the medicines that you need from your GP practice. Do not order all of your medicines automatically every time. Please tell the practice which pharmacy you wish to collect medicines from. GPs and Community Pharmacies will work together to ensure you get your medicines when they are due.  Pharmacies are extremely busy, please allow at least FIVE days from ordering your medicine to collection from the Community Pharmacy.


If you have any COVID-19 symptoms (new continuous cough, fever, shortness of breath) or had contact with someone with corona virus DO NOT go to your Community Pharmacy. Stay at home and self-isolate.  Please ask someone else to collect your medicines

KMP text messaging service is now LIVE

Patients will receive a Confirmation Text within 1 hour of booking a future Appointment. 

Then a reminder Text 48 hours prior to the appointment Date & Time

Please make sure your Mobile phone details are kept up to date

in order to receive this service




Opening Times

The Surgery will close for lunch every day from 12.45pm until 1.45pm

from Monday 1st of April 2019

Telephones go through at 8.30am each morning and ADOC takes over at 5.30pm


Monday08:00am - 12.45pm  -   1.45pm -  17:45pm
Tuesday08:00am - 12.45pm  -   1.45pm -  19.30pm
Wednesday08:00am - 12.45pm  -   1.45pm -  17:45pm
Thursday08:00am - 12.45pm  -   1.45pm -  17:45pm
Friday08:00am - 12.45pm  -   1.45pm -  17:45pm




 CARENA COMMUNITY LINK WORKER  can be contacted at the local community hub on 01294 310000.


Annual Review Clinics

 These clinics are run throughout each day with the Practice Nurses. These clinics are for people with long term conditions such as Diabetes, Heart Disease, Peripheral Vascular Disease, Kidney Disease, Stroke, Epilepsy, Rheumatoid Arthritis or Respiratory Disease. We offer an annual review of all these conditions in one long appointment with the Practice Nurse. Letters will be sent if you are due review of your medical condition unless this has been done recently at the hospital.


Antenatal Clinics  

These clinics are run but the Community Midwife, information on antenatal care will be given by the midwife at Pre-booking Appointment after you have confirmed your pregnancy.


Pre-Booking:     Every Wednesday Afternoon at Ayrshire Central hospital (ACH) Telephone 323061 (please allow an hour for this appointment and you should collect a pregnancy booklet from the surgery prior to your appointment)


Follow on ante-natal care will be at one of the midwife clinics below.


Antenatal Clinics:

Every Tuesday 9 – 12pm and Every Thursday 2:00 - 4:00pm by appointment only


Pre-conception advice can also be given out by the midwife.

Childhood Immunisations

All Childhood immunisations are done at the clinics and are run by the Practice Nurses on:-

Wednesdays:        1:20-3:10 pm

Thursdays:           2:00-3:00 pm

(these appointments are pre-booked for children’s 8 week baby check and first immunisation)

Fridays:              11:00-12:00 noon


All vaccinations and immunisations (NHS Advised) for adults by appointment with our practice nurse

Minor Surgery Clinics

Minor surgery clinics are run within the practice on the following dates:-


Tuesday Evenings:       5:30- 6:30pm  ( Dr R White and Dr R Williams )


Patients should discuss minor surgery appointments with their GP – if suitable for minor surgery at the practice an appointment will be sent out.

Family Planning Clinics

Your own doctor will be happy to discuss all forms of family planning with you and during normal surgery times. Specialist clinics are set up particularly for coils or contraceptive implants which are provided by female partners. These clinics are held on Tuesdays Evenings

Implants - our Practice Nurses are trained in the fitting and removal of implants – please make an appointment with the practice nurse to have this carried out.

When changing type of contraception you should discuss fully with your GP.

Lifestyle Advice

 General advice on smoking, weight loss, exercise can be given out by our practice nurse.

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