Appointment Changes from July 2021


Under our current appointment system, we are all aware that patients are struggling to get to speak to the doctor within a reasonable time. This has been unfortunately unavoidable due to Covid, GP illness and unprecedented demand.


In an effort to improve your access to appropriate medical advice, we will be changing our appointment system from the beginning of July.


Patients needing medical advice should phone any day between 8.30am-11.00am Monday to Friday. You will be asked by our Reception Team to give a brief idea of what the problem is and then the appropriate clinician will call you back. For this new system to be successful we will not be able to offer pre-bookable doctor's appointments.


Please remember that your problem may be dealt with by our experienced

Multi Disciplinary Team (MDT) which include:-

  • GPs
  • Advanced Nurse Practitioners (ANPs)
  • Physiotherapist
  • Mental Health Practitioners (MHPs)
  • Pharmacists.


We hope by making these changes you will be assessed quicker and seen by the appropriate person.


We thank you for your patience and understanding

Urgent Care Poster - Right Care / Right Place

 Our GP practices and Community Pharmacies are working incredibly hard to keep their services operating and medicine supply flowing in this extremely challenging time


Medicines are NOT in short supply. Please only order the medicines that you need from your GP practice. Do not order all of your medicines automatically every time. Please tell the practice which pharmacy you wish to collect medicines from. GPs and Community Pharmacies will work together to ensure you get your medicines when they are due.  Pharmacies are extremely busy, please allow at least FIVE days from ordering your medicine to collection from the Community Pharmacy.


If you have any COVID-19 symptoms (new continuous cough, fever, shortness of breath) or had contact with someone with corona virus DO NOT go to your Community Pharmacy. Stay at home and self-isolate.  Please ask someone else to collect your medicines

KMP text messaging service is now LIVE

Patients will receive a Confirmation Text within 1 hour of booking a future Appointment. 

Then a reminder Text 48 hours prior to the appointment Date & Time

Please make sure your Mobile phone details are kept up to date

in order to receive this service




Opening Times

The Surgery will close for lunch every day from 12.45pm until 1.45pm

from Monday 1st of April 2019

Telephones go through at 8.30am each morning and ADOC takes over at 5.30pm


Monday08:00am - 12.45pm  -   1.45pm -  17:45pm
Tuesday08:00am - 12.45pm  -   1.45pm -  19.30pm
Wednesday08:00am - 12.45pm  -   1.45pm -  17:45pm
Thursday08:00am - 12.45pm  -   1.45pm -  17:45pm
Friday08:00am - 12.45pm  -   1.45pm -  17:45pm




 CARENA COMMUNITY LINK WORKER  can be contacted at the local community hub on 01294 310000.


Breast Awareness

Your Local Breast Screening Centre


Telephone                    01294 323 506/7


Between                      9.00am and 4,30pm

                                    Monday to Friday




[Next recall list will be January 2022]



  1. What is the Screening Service


The Breast Screening Service provides a three yearly breast x-ray (mammogram) for women aged 50-70. Once you are >70, the screening programme will no longer invite you automatically.


As with most illnesses, breast cancer is more common as you get older, so it is important to make an appointment and come along every three years.


Breast cancer can be found by a mammogram before a lump would be present.


Early detection of cancer can mean longer survival.



The South West of Scotland

Breast Screening Centre

Ayrshire Central Hospital

Kilwinning Road, Irvine KA12 8SS


  • Did you miss an appointment?
  • Are you 50 years of age now?


  • Just moved into the area?

You may still be able to have a breast screening appointment, just call your local centre to arrange an appointment.


  1. When and where will you be invited for breast screening


Combine Mobile site – where and when, with a rough guide to when ACH screen. Horshoe Building at Ayrshire Central Hospital or a mobile Unit in the area..


  • Are you over 70?

       Please call to make an appointment, as breast cancer is more common as you get older (and you will not get an appointment sent to you automatically)

  • Did you miss an appointment?
  • Are you 50 years of age now?


  • Just moved into the area?

You may still be able to have a breast screening appointment, just call your local centre to arrange an appointment.



  1. Breast Awareness

Know what is normal for you.

Why? – to notice small, early changes you must:

  • Know what is normal for you
  • Know what changes to look and feel for
  • Look and feel
  • Report any changes to your GP without delay
  • Attend for routine breast screening if you are over 50.

As we get older our breasts and menstrual cycle change, however it is always best to get them checked out by your GP or Practice Nurse.

What to look and feel for

According to National Guidelines you should see your Doctor if you have:

  • A new lump
  • An old lump that continues to get bigger
  • Any changes in or on the skin
  • Any swelling including upper arm
  • New nipple changes

q Colour

q Position

q  Direction

q Weeping (discharge)

q Red or broken skin


Although breast pain can be very uncomfortable, it is not a sign which immediately needs referral to a breast clinic.

Ask for a self-help leaflet which may reduce your breast pain. If you continue to have breast pain in one breast, or it is not helped by the advice in the leaflet, please see your GP.

How to check your breasts


  1. Strip to the waist
  2. Stand with your left side to the mirror
  3. Raise your hands away from your body
  4. Turn slowly to face the mirror
  5. Slowly turn so your right side is now facing the mirror
  6. Rotate from side to side a few more times

Don’t forget to check your armpits

Repeat the above steps 1-6 with your hands on your head

Repeat, pushing down on your hips

Feel   .....    You can lie down

  • Or do this in the shower

It is important to feel all of the breasts into the armpit and along the collarbone.



  1. Will it be uncomfortable


Some women find the mammogram uncomfortable and a few may find it painful, but this will only last for a few seconds.



If you usually have painful breast and are concerned that the mammogram will be sore, please talk this over with your GP or practice nurse. They may advise you to take your usual pain killer before you attend.



  1. If you have breast implants

An invitation for breast screening if you have implants

It is our policy to screen women with implants at the breast screening centre.

When you are invited, please telephone the centre to re-arrange your appointment.


It is important the radiographer knows you have an implant before you are screened as different techniques may be needed to image as much breast tissue as possible. As the radiographers will check your mammogram for technical quality before you leave, a longer appointment will be given to you. Please note, this procedure is not a check on your implant.


The result of your mammogram will not be available on the day.

Please do not hesitate to contact your GP, practice Nurse or your local Breast Screening Centre (01294 323506) if you need any further information.









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