Appointment Changes from July 2021


Under our current appointment system, we are all aware that patients are struggling to get to speak to the doctor within a reasonable time. This has been unfortunately unavoidable due to Covid, GP illness and unprecedented demand.


In an effort to improve your access to appropriate medical advice, we will be changing our appointment system from the beginning of July.


Patients needing medical advice should phone any day between 8.30am-11.00am Monday to Friday. You will be asked by our Reception Team to give a brief idea of what the problem is and then the appropriate clinician will call you back. For this new system to be successful we will not be able to offer pre-bookable doctor's appointments.


Please remember that your problem may be dealt with by our experienced

Multi Disciplinary Team (MDT) which include:-

  • GPs
  • Advanced Nurse Practitioners (ANPs)
  • Physiotherapist
  • Mental Health Practitioners (MHPs)
  • Pharmacists.


We hope by making these changes you will be assessed quicker and seen by the appropriate person.


We thank you for your patience and understanding

Urgent Care Poster - Right Care / Right Place

 Our GP practices and Community Pharmacies are working incredibly hard to keep their services operating and medicine supply flowing in this extremely challenging time


Medicines are NOT in short supply. Please only order the medicines that you need from your GP practice. Do not order all of your medicines automatically every time. Please tell the practice which pharmacy you wish to collect medicines from. GPs and Community Pharmacies will work together to ensure you get your medicines when they are due.  Pharmacies are extremely busy, please allow at least FIVE days from ordering your medicine to collection from the Community Pharmacy.


If you have any COVID-19 symptoms (new continuous cough, fever, shortness of breath) or had contact with someone with corona virus DO NOT go to your Community Pharmacy. Stay at home and self-isolate.  Please ask someone else to collect your medicines

KMP text messaging service is now LIVE

Patients will receive a Confirmation Text within 1 hour of booking a future Appointment. 

Then a reminder Text 48 hours prior to the appointment Date & Time

Please make sure your Mobile phone details are kept up to date

in order to receive this service




Opening Times

The Surgery will close for lunch every day from 12.45pm until 1.45pm

from Monday 1st of April 2019

Telephones go through at 8.30am each morning and ADOC takes over at 5.30pm


Monday08:00am - 12.45pm  -   1.45pm -  17:45pm
Tuesday08:00am - 12.45pm  -   1.45pm -  19.30pm
Wednesday08:00am - 12.45pm  -   1.45pm -  17:45pm
Thursday08:00am - 12.45pm  -   1.45pm -  17:45pm
Friday08:00am - 12.45pm  -   1.45pm -  17:45pm




 CARENA COMMUNITY LINK WORKER  can be contacted at the local community hub on 01294 310000.



A New Pharmacy Service ....

A New Pharmacy Service is now available to Ayrshire and Arran patients which provides access to self-care advice   for the treatment of IMPETIGO (bacterial skin infection)  for children and adults aged from 2 years and simple Urinary Tract Infections (UTI) in non-pregnant women  aged 16 - 64 years old. 

PLEASE NOTE:  You do NOT need to take a urine sample to the Chemist.

After assessment and where appropriate, a community pharmacist can supply antibiotics, free of charge, to treat the infection.  Offering professional advice and treatment in pharmacies not only takes pressure off GP Services, including Out-of-hours, but also makes it easier for people to get help without having to make an appointment.

Community pharmacies are open six days a week, and some operate in the evenings and on Sundays.   

Another new pharmacy service ......

Our patients with High Blood Pressure or on Blood Pressure medication can have their Blood Pressure checked, free of charge, by our Pharmacist at TOWNHEAD PHARMACY. An appointment can be made by calling us at the surgery (you will be given an appointment with details of your day & time & venue) and you will be seen either at the Surgery Clinic or at Townhead Pharmacy, Pennyburn.  There is also an option for a drop-in at the Pharmacy.. check with local Pharmacies.   

NHS ScotlandThis site is brought to you by My Surgery Website