Appointment Changes from July 2021
Under our current appointment system, we are all aware that patients are struggling to get to speak to the doctor within a reasonable time. This has been unfortunately unavoidable due to Covid, GP illness and unprecedented demand.
In an effort to improve your access to appropriate medical advice, we will be changing our appointment system from the beginning of July.
Patients needing medical advice should phone any day between 8.30am-11.00am Monday to Friday. You will be asked by our Reception Team to give a brief idea of what the problem is and then the appropriate clinician will call you back. For this new system to be successful we will not be able to offer pre-bookable doctors appointments.
Please remember that your problem may be dealt with by our experienced
Multi Disciplinary Team (MDT) which include:-
- Advanced Nurse Practitioners (ANPs)
- Mental Health Practitioners (MHPs)
We hope by making these changes you will be assessed quicker and seen by the appropriate person.
We thank you for your patience and understanding
New video Entry System
We have a new video entry system. Please press the intercome and staff will buzz you into the Practice.
If you have a general query regarding coronavirus please visit the NHS inform website for more information www.nhsinform/coronavirus There is also a free helpline available if you don’t have symptoms and are just looking for general information on 0800 028 2816. The helpline is open from 8.00am to 10.00pm each day.
Guidance from NHS Ayrshire & Arran, if you think you, or someone you care for may have Coronavirus (COVID-19) related symptoms and you need to speak to someone you should Call NHS 24 on 111. Do not contact your local GP
KMP text messaging service is now LIVE
Patients will receive a Confirmation Text within 1 hour of booking a future Appointment.
Then a reminder Text 48 hours prior to the appointment Date & Time
Please make sure your Mobile phone details are kept up to date
in order to receive this service